Return & Refund Guidelines

We want you to love your shoes. If something isn’t right, here is how returns and refunds work.

↩️ 30-day returns

You can request a return or exchange within 30 days of receiving your order. Items must be unworn, in their original condition and packaging.

📝 How to start a return

Email [email protected] with your order number and the reason for your return. We will reply with the return address and instructions. Please do not send items back without contacting us first.

💳 Refunds

Once your return is received and inspected, we will issue a refund to your original payment method within 7 business days. Your bank may need a few extra days to show the credit.

🔁 Exchanges

Need a different size or colour? Let us know when you request the return and we will help you exchange the item, subject to availability.

⚠️ Damaged or incorrect items

If you received a damaged, defective or incorrect item, contact us within 7 days of delivery with photos and we will make it right at no cost to you.